Time Matters®, Billing Matters®, and PCLaw® Software Returns and Refunds;
Software Registration; and Annual Maintenance
Time Matters®, Billing Matters® and PCLaw® software products (collectively referenced as the “Products” and
individually referenced as the “Product”) are owned by PCLAW TIME MATTERS LLC (“PCLTM”) *. Your use of a Product
is governed by the terms and conditions of an End User Software Agreement (“EUSA”), which includes a Limited
Warranty. A copy of the applicable EUSA including the Limited Warranty may be found at
*With respect to users in Canada, the agreement memorialised by these terms shall be by and between such user
and PCLaw Time Matters Canada Inc., and reference to “PCLTM” shall mean and refer to such business entity.
Software Returns and Refunds
PCLTM will refund the full license fee for the Product (not including any shipping and handling fees) one time
only to the original Licensee, provided that you return the Product within 30 days of your purchase of the
license to use the initial version of the Product (the "Limited Warranty Period"). There will be NO refund after
the first to occur of: 1) 30 days from your purchase of the license to use the initial version of the Product;
or 2) your registration of the Product (registration may occur prior to the end of the 30-day Limited Warranty
Period). To receive a refund, you must: a) call PCLTM at 1-866-448-5871; and b) uninstall all versions of the
Product and return all materials related to the Product, including all documentation ("Return"). A refund is
generally issued by PCLTM within 60 days of the Return. Fees for shipping and handling are not reimbursable and
are not refundable. NO refund will be provided if you have previously returned any version of the Product.
Additional user licenses and upgrades of the Product do NOT extend or restart the 30-day Limited Warranty
The Limited Warranty shall be voided if there is any evidence of any attempt to (i) remove the Product serial
number or Licensee name from the Product, or (ii) decompile, reverse engineer, modify, or develop derivative
products from the Product, or (iii) otherwise violate the EUSA.
Registration of the Product is required prior to the expiration of the 30-day Limited Warranty period or the
Product may stop functioning within 7 days. The Product is fully functional, and you are entitled to maintenance
and technical support, during the Limited Warranty period.
Annual Maintenance Plan Program
Maintaining a current subscription to the annual maintenance plan program will provide you with access to
Product releases, technical support, and web-based Product training and information (“Services”). In the event
you do not enroll in the Annual Maintenance Plan program for the fees then in effect, you will not be entitled
to any Services. Adding users after the Product is first licensed does not entitle you to additional Services
for such users unless additional subscriptions for Services applicable to those additional users are obtained at
the then-current rates. Fees paid under the Annual Maintenance Plan program are not refundable for any reason.
Terms and conditions applicable to the annual maintenance plan program may be found at
BY PLACING THIS ORDER, YOU CERTIFY THAT YOU ARE PURCHASING ANNUAL MAINTENANCE PLAN(S) ("AMP(S)") FOR THE TOTAL
NUMBER OF USERS/TIMEKEEPERS CURRENTLY LICENSED TO USE THE RELATED SOFTWARE. IF YOU HAVE ORDERED AMPS FOR FEWER
THAN THE TOTAL NUMBER OF USERS/TIMEKEEPERS COVERED BY YOUR LICENSE, YOU ACKNOWLEDGE AND AGREE THAT YOUR LICENSE
FOR SUCH USERS/TIMEKEEPERS IS PERMANENTLY MODIFIED TO REDUCE THE NUMBER OF USERS/TIMEKEEPERS TO THE NUMBER OF
USERS/TIMEKEEPERS COVERED BY THIS ORDER. THEREAFTER, A SUBSCRIPTION FOR A NEW LICENSE WILL BE REQUIRED TO
INCREASE THE NUMBER OF USERS/TIMEKEEPERS.
All fees are due and payable upon Licensee’s order for Products and Services and must be remitted to PCLTM
within thirty (30) days of the invoice date for transactions requiring an invoice. In the event Licensee fails
to make payment to PCLTM when due, PCLTM reserves the right to cancel the Products and Services ordered without
further notice to Licensee. Upon cancellation of the Products and Services, Licensee shall have no further right
to use any Products or receive any Services.
Payments provided for herein shall, when overdue, be subject to a late payment charge calculated at a rate of
one and one-half percent (1.5%) per month until paid; provided, however, that if the amount of such late payment
charge exceeds the maximum permitted by law for such charge, such charge shall be reduced to such maximum
amount. Licensee shall be liable for all costs of collection incurred by PCLTM including, without limitation,
collection agency fees, reasonable attorney’s fees and court costs if Licensee fails to comply with the payment
obligations set forth herein.
Credit Investigation and Approval
You hereby authorise PCLTM to make whatever credit investigation it deems appropriate in order to provide you
with the Products and Services. By this order, you further authorise PCLTM to exchange any information received
in the course of such investigation. PCLTM may request reports from credit reporting agencies or others. If you
ask whether a credit report was requested, PCLTM will tell you and if a report was received, PCLTM will give you
the name and address of the agency that supplied the report.
Date: September, 2019